Shipping policy

Shipping Policy

Nexora Global
Email: nexorageneralllc@gmail.com

Effective Date: August 21, 2026

At Nexora Global, we are committed to providing a reliable and convenient shipping experience for all our customers. Please review the following shipping terms before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

2. Shipping Time

Estimated delivery times may vary depending on the destination, shipping method, product availability, and courier service.

Standard Shipping: Approximately 5–10 business days
Express Shipping: Approximately 3–7 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs clearance, weather conditions, courier delays, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping costs are calculated based on the delivery destination, order size, weight, and selected shipping method.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, Nexora Global may offer free shipping promotions or other shipping discounts.

4. Order Tracking

When tracking information is available, it will be provided to you by email after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to resend the package.

Please contact us as soon as possible if you notice an error in your shipping information.

6. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Nexora Global is not responsible for delays caused by customs clearance.

7. Lost, Damaged, or Delayed Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at:

Email: nexorageneralllc@gmail.com

For damaged packages, customers may be asked to provide photographs of the package and the damaged item so that we can investigate the issue with the shipping carrier.

8. Delivery Issues

If the tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the delivery location.

If you still cannot locate the package, contact us and we will assist you in investigating the delivery with the shipping carrier.

9. Changes to This Shipping Policy

Nexora Global reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.